Terms and Conditions

INTRODUCTION

. Kontes Travel is a Class A licensed travel agent registered as a member of the Association of Turkish Travel Agencies (TURSAB License 15225) Kontes Travel also trades as MEVALP TRAVEL . Hereinafter referred to as “mevalp.com”

. These booking conditions apply to the person making the booking (the Guest) and all other persons on whose behalf the booking(s) are made.

. These terms and conditions apply to all bookings made through MEVALP TRAVEL. A deposit is paid for a tour provided by MEVALP TRAVEL.com is taken to be an acceptance of these terms and conditions.

. MEVALP TRAVEL acts as agents on behalf of all the suppliers (including airlines, tour and cruise operators, car hirers and accommodation providers) in your booking.

. The Guest is contracting with MEVALP TRAVEL for the provision of certain services. In almost all cases the services will be provided by 3rd party suppliers including airlines, tour operators, hotels, museum and historical sites. Any terms and conditions applied by those suppliers to their Guests also apply to your booking. Copies of those terms and conditions are available upon request.

. These booking conditions govern the Guests’ relationship with MEVALP TRAVEL Should a supplier be unable to provide one of the services contracted for MEVALP TRAVEL will provide an alternative and equivalent service. or otherwise provide a refund for that service of portion of the itinerary.

. Any Guest making a booking must be at least 18 years of age and must be authorized to make the booking on behalf of the members of the party.

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CANCELLATION FEES

If the guest cancels their booking for any reason they may incur a cancellation charge. The amount of this charge will vary depending on when the cancellation in made.

a-) If the booking is cancelled by the guest after payment of deposit, but more than 21 days prior to the tour commencing, the guest forfeit the deposit (30% of total tour fees)

b-) If the booking is cancelled by the guest between 21-15 days prior to the tour commencing the guest forfeits 75% of the total tour fees.

c-) If the booking is cancelled by the guest 14 or fewer days prior to the tour commencing, the guest forfeits all tour fees.

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AMENDMENTS

. Amendments to a tour, initiated by the guest after the payment of a deposit, may attract and amendment fee. Amendments requiring changes to bookings for hotels, tours, flights, cruises charters, vehicle rentals and/or transfers on three or more days of an itinerary will ordinarily be charged a Euro 100 amendment fee.

. Amendments requiring changes to bookings for hotels, tours, flights, cruises, charters, vehicle rentals and/or transfers no five or more days of an itinerary may be regarded as a full or partial cancellation of a tour and result in a great percentage of tour fees consistent with the cancellation provisions above.

. Costs incurred by MEVALP TRAVEL as a result of amendments (such as non-refundable airfares which are cancelled, or cancellation fees imposed by hotels or tour operators) will also be passed on to the guest. The guest will be advised of the aggregate of such costs and given the opportunity to continue with the amendment. Agreement to continue with the amendment is taken as agreement to accept the advised amendment cost (as well as any amendment fees)

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LIABILITIES

. MEVALP TRAVEL bears no liability or responsibility for tours cancelled due to illness, injury or death of a guest or close relative or partner of a guest or any other personal matter. MEVALP TRAVEL bears no responsibility of liability for tours cancelled due to natural disaster, terrorism, environmental catastrophe or changed governmental travel advisories.

. As i MEVALP TRAVEL is only acting as an agent, it bears no liability in respect of the supply of any element of a booking including any liability for illness, personal injury death, or loss of any kind, delay and inconvenience caused directly or indirectly by any provider of travel services or products or by other third parties unless caused by MEVALP TRAVEL negligence. Any claim for damages for injury illness loss or death must be brought against the relevant supplier of the travel services or products.

. MEVALP TRAVEL bears no liability if a guest is unable to enjoy services provided due to them being incarcerated or detained by governmental authorities or refused entry into Turkey or any other country where services were to be provided.

. Nothing in these terms and conditions shall be read as excluding, restricting or modifying rights under relevant Turkish legislation.

. MEVALP TRAVEL warrants to act in good faith to procure services from suppliers which use safe vehicles, aircraft and sea-going vessels. MEVALP TRAVEL warrants to procure services only from fully licensed guides and tour operators. MEVALP TRAVELundertakes to only contract with suppliers it reasonably believes take care to protect the health and safety of their guests.

. MEVALP TRAVEL undertakes to provide a mobile phone contact for a fluent Turkish/English speaker, available 24 hours per day while the guest is in Turkey, to assist in resolving emergencies or unexpected contingencies.

. MEVALP TRAVEL strongly advises guests to take out their own comprehensive travel insurance policies, providing coverage for property loss and/or damage, medical expenses and repatriation back to the home country in the case of injury, illness or death. MEVALP TRAVEL advises guests to take our appropriate travel insurance at the time of paying a deposit as the policy should also cover loss of deposit and cancellation fees.

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DATA PROTECTION AND PRIVACY

. In order to process your booking, MEVALP TRAVEL needs to pass your details on to the relevant suppliers. MEVALP TRAVEL will take all reasonable precautions to ensure the security of that information.

. MEVALP TRAVEL is required to retain credit card information for up to seven years from the date of the charge to the card. MEVALP TRAVEL undertakes to store credit card information securely. whether it be in locked cupboards or secure electronic information systems.